Terms and Conditions
Terms and Conditions of Use
FCTECH
Last updated: April 2026
This document sets forth the Terms and Conditions that govern access to, use of, and contracting of the services offered by FCTECH (hereinafter “the Provider”), through its websites and digital platforms, including monitor.fctech.com.mx.
By accessing, browsing, or subscribing to any of our services, the user (hereinafter, “the User”) expressly accepts these Terms and Conditions.
1. Supplier Information
FCTECH is a company specializing in technology consulting, managed services, monitoring solutions, licensing, and digital platforms, operating in accordance with the applicable laws of the United Mexican States, in compliance with the Federal Consumer Protection Act. [diputados.gob.mx]2. Acceptance of the Terms
Use of FCTECH's websites, platforms, or services implies:- Full acceptance of these Terms and Conditions.
- The recognition that contracts entered into electronically are fully legally valid under the Mexican Commercial Code. [marketb2b.mx]
3. Services Offered
FCTECH offers, among other things:- Software-as-a-Service (SaaS) digital platforms, such as Cloud Monitor.
- Managed services, consulting, support, and monitoring.
- Licenses, subscriptions, and technology plans.
4. Proper Use of the Platform
The User agrees to:- Use the services lawfully and in accordance with the law.
- Do not engage in any actions that could compromise the availability, security, or integrity of the systems.
- Do not use the platform for illegal, fraudulent, or unauthorized purposes.
5. User Registration and Responsibility
The User is responsible for:- Provide accurate and up-to-date information.
- Keep your login credentials safe.
- All activity performed from your account.
6. Payments and Billing
- Prices are listed in Mexican pesos (MXN), unless otherwise noted.
- Payments must be made in accordance with the terms of the plan you have purchased.
- For recurring services, the User authorizes automatic charges in accordance with the selected payment plan, subject to their right to cancel under the LFPC. [derechomex…ano.com.mx]
7. Cancellations, Refunds, and Returns
Cancellations and refunds are governed by the Refund and Return Policy published by FCTECH, in strict compliance with the Federal Consumer Protection Law. [diputados.gob.mx]8. Intellectual Property
All content, software, trademarks, logos, documentation, design, and materials available on FCTECH’s websites are the exclusive property of the Provider or are licensed by the Provider. Unauthorized reproduction, distribution, or use is prohibited.9. Service availability
FCTECH makes reasonable efforts to ensure the availability of its platforms; however, the User acknowledges that:- Service interruptions may occur due to maintenance, upgrades, or other reasons beyond our control.
- We cannot guarantee 100% uninterrupted operation.
10. Limitation of Liability
FCTECH shall not be liable for:- Damage resulting from improper use of the platform.
- Failures caused by third parties, external providers, or user configurations.
- Indirect losses, loss of profits, or consequential damages, to the extent permitted by law. [derechomex…ano.com.mx]
